Frequently Asked Questions
This section contains answers to the most frequently asked questions.
WHAT DELIVERY METHODS DO YOU OFFER?
WE OFFER STANDARD, EXPRESS, AND COURIER DELIVERY TO YOUR DOOR. YOU CAN CHOOSE THE MOST CONVENIENT METHOD FOR YOU WHEN PLACING YOUR ORDER.
HOW CAN I FIND OUT WHEN MY ORDER WILL BE DELIVERED?
AFTER YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER BY EMAIL. YOU CAN USE THIS NUMBER TO TRACK THE DELIVERY STATUS.
HOW LONG DOES SHIPPING TAKE?
STANDARD SHIPPING TAKES 3 TO 7 BUSINESS DAYS. EXPRESS SHIPPING CAN TAKE 1 TO 2 DAYS DEPENDING ON YOUR LOCATION.
CAN I TRACK MY ORDER?
YES, AFTER THE GOODS ARE SHIPPED, WE WILL PROVIDE YOU WITH A TRACKING NUMBER.
WHAT SHOULD I DO IF I AM NOT AT HOME DURING DELIVERY?
IF YOU ARE NOT AT HOME, THE COURIER WILL LEAVE A MESSAGE OR OFFER TO RESCHEDULE THE DELIVERY.
WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT VISA, MASTERCARD, PAYPAL, APPLE PAY, AND OTHER POPULAR PAYMENT SYSTEMS.
CAN I PAY FOR MY ORDER IN CASH UPON DELIVERY?
NO, WE DO NOT ACCEPT CASH PAYMENTS UPON DELIVERY.
CAN I USE PROMO CODES FOR DISCOUNTS?
YES, YOU CAN ENTER A PROMO CODE AT CHECKOUT TO RECEIVE A DISCOUNT.
IS THE AMOUNT DEBITED IMMEDIATELY?
YES, THE AMOUNT IS DEBITED IMMEDIATELY AFTER ORDER CONFIRMATION.
IS IT SAFE TO PAY ON YOUR WEBSITE?
YES, ALL PAYMENTS ARE PROCESSED THROUGH SECURE ENCRYPTED CHANNELS.
WHAT IS YOUR RETURN POLICY?
RETURNS ARE ACCEPTED WITHIN 14 DAYS PROVIDED THE ITEM IS UNUSED AND IN ORIGINAL PACKAGING.
HOW CAN I RETURN AN ITEM?
PLEASE CONTACT CUSTOMER SERVICE TO RECEIVE RETURN INSTRUCTIONS.
CAN I EXCHANGE AN ITEM?
YES, EXCHANGES ARE AVAILABLE WITHIN 14 DAYS.
IS THE SHIPPING COST REFUNDED?
SHIPPING COSTS ARE NON-REFUNDABLE UNLESS THE ITEM IS DEFECTIVE.
WHAT IF MY ITEM IS DAMAGED?
PLEASE CONTACT US IMMEDIATELY AND WE WILL ARRANGE A REPLACEMENT.
WHAT MATERIALS ARE USED IN YOUR JEWELRY?
WE USE 14K GOLD, PLATINUM, SILVER, DIAMONDS, AND OTHER PRECIOUS STONES.
CAN I ORDER CUSTOM-MADE JEWELRY?
YES, WE OFFER CUSTOM JEWELRY SERVICES.
HOW DO I FIND MY JEWELRY SIZE?
PLEASE USE OUR SIZE GUIDE OR CONTACT CUSTOMER SUPPORT.
HOW DO I CARE FOR MY JEWELRY?
STORE IT PROPERLY, AVOID CHEMICALS, AND CLEAN REGULARLY.
CAN I RETURN JEWELRY IF IT DOES NOT SUIT ME?
YES, RETURNS ARE ACCEPTED WITHIN 14 DAYS IF UNUSED.
WHAT SHOULD I DO IF I CAN’T COMPLETE MY ORDER?
TRY REFRESHING THE PAGE OR USING A DIFFERENT BROWSER.
I DID NOT RECEIVE A CONFIRMATION EMAIL
PLEASE CHECK YOUR SPAM FOLDER OR CONTACT SUPPORT.
WHY CAN’T I LOG INTO MY ACCOUNT?
CHECK YOUR LOGIN DETAILS OR RESET YOUR PASSWORD.
MY ITEM IS NOT ADDED TO THE CART
PLEASE CLEAR CACHE OR TRY ANOTHER DEVICE.
CAN I CORRECT A MISTAKE IN MY ORDER?
CONTACT US IMMEDIATELY AFTER PLACING THE ORDER.
HOW CAN I FIND OUT ABOUT PROMOTIONS?
SUBSCRIBE TO OUR NEWSLETTER OR FOLLOW US ON SOCIAL MEDIA.
CAN I COMBINE MULTIPLE DISCOUNTS?
DISCOUNTS USUALLY CANNOT BE COMBINED.
HOW DO I APPLY A PROMO CODE?
ENTER THE PROMO CODE AT CHECKOUT.
ARE DISCOUNTS AVAILABLE ON GIFT CERTIFICATES?
NO, BUT GIFT CERTIFICATES CAN BE USED ON DISCOUNTED ITEMS.
ARE THERE SEASONAL SALES?
YES, WE OFFER SEASONAL DISCOUNTS THROUGHOUT THE YEAR.
Can’t find the answer?
Fell free to contact us